FAQ

FAQ

Can I buy from Delicious Display if I do not have a shop or business?

We are wholesalers to the trade and do not supply the general public. We are very happy to supply anyone who already has a business, no matter how small or large or anyone who plans to start a business. While we supply a large variety of retailers, event coordinators and decorators, many of our customers are entrepreneurs operating from home or market traders selling goods in the informal sector.

Can I buy from Delicious Display if I am not based in South Africa?

We are based in Cape Town, South Africa and do not export orders outside of the Southern African region. While we are able to supply to neighbouring countries, such as Swaziland, Namibia, Botswana, Zimbabwe, Malawi and Mozambique, please contact us before ordering, if your location is outside of South African borders.

How can I order if I do not want to use online ordering?

If you prefer not to order online, please place your order via phone, email or fax and include the product codes and quantities required, as well as your company name, personal name, telephone numbers, fax number, email address, postal address, physical address and VAT number (if applicable). Cape Town customers are welcome to visit our showroom in Salt River and buy directly from us on a “cash and carry” basis. We have credit card (Master and Visa) and debit card facilities available. Delicious Display also exhibits at SARCDA trade shows at Gallagher Estate, Midrand, Johannesburg during March and August every year. SARCDA provides a great platform for wholesale buyers to view a variety of products and suppliers and orders can be placed at the show.

How long will my order take to be processed once I’ve placed it online?

We aim to process orders within 24 working hours, but during peak season times (March, April, August, September and October) we might require more time to complete your order. We will contact you immediately if we expect any delays on your order and it is our policy to try our very best to meet your deadline and prioritise your order if it is urgent.

Is everything always in stock?

Our range of products include items that are imported and ready for dispatch in our warehouse, as well as items that are locally made to order. Locally made items – including Perspex products and selected metal clothes rails – are usually kept on hand in low stock quantities and as inventory varies from day to day, we might have to produce these especially for your order. Local manufacturing on these items normally takes between 1 and 3 weeks, depending on our current work load. Our peak season times are March, April, August, September and October. We will contact you via telephone or email to discuss lead times, if any items on your order are not immediately available.

Our website is updated on a daily basis to ensure that only in-stock items appear online, but in the event that an item you have ordered has just sold out and is no longer available, or if we do not have sufficient stock on hand to supply the quantity you have ordered, we will contact you via telephone or email to discuss alternative arrangements.

How much will delivery costs be?

Delivery costs vary with each order, depending on the size (volume and weight) of your order, as well as your location. Delivery to regional or outlying areas is more expensive than delivery to main centres in South Africa. Once we have processed and packed your order, we will calculate the most cost effective delivery method, based on the size of your order and your location. Our main delivery partners are MDS Collivery, Time Freight and Network Couriers. As a rule, we obtain at least 2 different quotes to compare costs, in order to achieve the best possible delivery cost for you and we aim to pack your order in the most economical way, to avoid waste. We can also supply you with the weight and dimensions of your packed order, if you’d like to compare costs with your own courier.

Can my order be posted to me?

As a rule, we do not post orders, as our products are often larger than the S.A. Post Office’s 1 meter maximum parcel size requirement. If your order is small and post is the most convenient option for you, we can accommodate your request for post. Please note that post is only dispatched on Fridays and not daily and tracking postal orders is less reliable than orders dispatched via courier. Postal orders require your own collection from your nearest post office. If you prefer your order to be posted to you, please indicate this request in the “Order Notes” section before you send us your order.

How long will you keep my order if I have not made payment?

We are able to keep orders for 7 working days in our warehouse, to allow enough time for you to arrange payment. After 7 working days, we will contact you to remind you of your order and if we do not receive payment or communication from you within 24 working hours after our final reminder, your order will be unpacked and cancelled. While we are very happy to make arrangements with customers and are always open to special requests, we are not able to keep packed orders indefinitely. If you would like to ensure availability of your order, but only need delivery at a later stage, we are able to keep your order in our warehouse to suit your deadline, but we will require payment within 7 working days of date of invoice.

How do I pay?

Our banking details appear on our invoices and payments can be received via direct deposit or EFT into our bank account. Please use your order ID number, invoice number or company name as your payment reference. We have credit (Master and Visa) and debit card facilities available at our showroom.

How long will delivery take after I’ve made payment?

Your order will be dispatched on the same working day, if we receive payment by 11h00, or on the next working day, if we receive payment after 11h00. Orders sent via courier require 2 – 5 days for delivery to your door, depending on your location. Orders sent via post require 7 – 14 days for delivery to your door, depending on your location. We will email your waybill or tracking number as soon as your order has been collected for delivery and we can track your order and estimate your delivery date with reasonable accuracy, if so required.

What happens if I am not happy with the products that I receive?

Please check your goods as soon as you receive them, as returns or exchanges are only allowed within 7 working days from your receipt of the order. We aim to carefully check our products as we pack your order, but in the event that an item has broken during transport or is in any way damaged or defected, please contact us immediately via telephone or email and we will arrange to collect, replace, credit or refund. If you have ordered an item that does not work for your purpose, please notify us within 7 working days from your receipt of the order and we will exchange or credit your account when we receive this item delivered back to us in its original condition, with its original packaging. It is our policy to ensure customer satisfaction and we are always open to discussion and resolution!