Privacy Policy.

Ecommerce

What information we collect

While you visit our site, we’ll track:

  • Products you’ve viewed. We’ll use this to,  for example,  show you products you’ve recently viewed.
  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping.
  • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order.

We’ll also use cookies to keep track of cart contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number and optional account information like username and password. We’ll use this information for purposes, such as, to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews if you choose to leave them.

Who on our team has access

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

  • Order information like what was purchased, when it was purchased and where it should be sent, and
  • Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfill orders and support you.

What we share with others

We do not share or sell any information gathered from you on this website.

Payments

We do not accept direct payments on this website, therefore no banking information is collected at any time on this website.

Backup Data

Third parties

This site may be using a third-party to store backups of its files and database where personal information is collected. These services include Google Drive, Dropbox, Amazon S3, FTP/SFTP for other servers and WPMU DEV cloud storage.

Additional data

This site gives the option to its administrators to set up third-party destinations for sending and receiving backups. To create these destinations, personal data is stored. This data includes the administrator’s name, email, UID and country for Dropbox accounts and credentials for FTP accounts.

Cookies

This site might be using cookies on the admin side for establishing connections with third-party vendors for sending and receiving backups. These cookies will last for 14 days.

Physical Address

  • 5 Nansen Street
  • Observatory 7925 Cape Town, South Africa
  • Phone & Fax

  • Tel: 021 448 7513
  • Fax: 021 413 1535
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